Business Performance Management, Het vertalen van bedrijfsdoelstellingen naar de werkvloer

30 mei 2007, Dekker, Zoetermeer

Keynote spreker, Professor Andrew Neely, Deputy Director, AIM ResearchOptimaal presteren! Bedrijfsstrategie bepalen! En uiteindelijke doelstellingen halen!Business Performance Management is de manier om prestaties te optimaliseren. Door BPM toe te passen worden processen overzichtelijker en worden resultaten meetbaar. Of het nu gaat om processen of uw personeel. Het voordeel hiervan is dat u tussentijds kunt bijsturen. Het focussen op processen zoals planning en voorspellingen draagt bij, bij het behalen van de gestelde bedrijfsdoelstellingen. Verder ondersteunt het de organisatie efficiënt gebruik te maken van haar financiële en materiële bronnen en hun Human Resources.Wilt u ook antwoord op de volgende vragen

Welke strategie is toepasbaar voor mijn organisatie?
Wat zijn succes en faalfactoren?
Commitment op de werkvloer?
Hoe kunt u dit aanpakken en realiseren?
Hoe kan ik KPI’s definiëren en onderhouden?

BESTEMD VOOR

Algemeen Directeur
CFO & Financieel Directeur
Manager Finance & Control, Controller
IT Manager
Afdelingshoofd
Financieel Manager
Marketing Manager
BI directeur
HR Manager
Overige directieleden

De winst van productiviteit

Samenvatting
Groei van productiviteit betekent winst. Welke ondernemer wil dat niet? In 'De winst van productiviteit' wordt een model voor de meting en besturing van de productiviteit voor dienstverlenende ondernemingen gepresenteerd.Vaak wordt beweerd dat de productiviteit van dienstverlenende ondernemingen bepaald wordt door de markt waarin de onderneming opereert, de grootte van de onderneming of de groei van de onderneming. Deze studie concludeert het tegendeel: de mogelijkheden om de eigen productiviteit te verbeteren, worden dominant door de onderneming zelf bepaald.De cases van Albert Heijn, Endemol Nederland, ING Direct, Sodexho Nederland en Randstad Callflex geven een goed beeld van hoe succesvolle dienstverleners hun productiviteit besturen. Ondernemers en managers kunnen uit deze cases inspiratie opdoen over hoe ze de productiviteit van hun eigen onderneming kunnen verbeteren.'De winst van productiviteit' geeft managers en ondernemers de kans om de productiviteit van hun onderneming te besturen. Het ontwikkelde stappenmodel vormt een praktische leidraad om de eigen productiviteit te analyseren en een ambitie te formuleren en zet aan tot concrete acties.Deze uitgave kwam tot stand met begeleiding van Stichting Management Studies.

BPM is everywhere!

At lot of people think that the only logical step after studying in Maastricht is to leave the city. When I was finishing my thesis I thought the same. In my case I stayed for another year because I became a teacher at the University. But my goal was becoming a consultant and for realizing that goal I felt I had to leave Maastricht and Limburg and go to the Randstad. Why? Because everything is near when you are living in the Randstad.

After leaving Maastricht I lived in The Hague for almost a year. However my first assignment as a consultant was in Deventer which is not so near, to say the least. After that I got an assignment in Hoofdorp which is much nearer to The Hague, but still a long time away because of all the traffic jams. Conclusion after leaving Maastricht the reason everything is near when you live in the Randstad had become relatively.

Then I moved to Utrecht. I had two reasons: it was more in the center of the country and the city was more comparable with Maastricht. After a while I got an assignment in Groningen which was far away but within reach when living in Utrecht. If I still would have lived in Maastricht it would have been impossible to do the assignment without taking a hotel. Proof that to become a consultant you would have to leave Maastricht was there, or not?

When I started working for O&i instead (in Utrecht) one of the first things I noticed was my mentor within the company lived in Limburg in a small town. I was surprised. My first reaction was okay, how does she do that. She probably uses a hotel most of the week but the answer was no. It confused me how can someone live in Limburg and work for a consulting firm in Utrecht and not take a hotel for most of the week?

‘It is simple she said:’ BPM is everywhere! First I didn’t understand what she was saying but she explained. In the years that she was working for O&i most of her clients were in Limburg or Eindhoven for that matter. She did a lot of assignments with ABP and the Rabobank and even the city of Maastricht was one of her clients. So you don’t have to leave Limburg she said.

Why then do so many student leave Maastricht at the end of their studies:
1) Most of the big companies are located in the Randstad
2) Maastricht is an international university so you are stimulated to leave Maastricht and even the Netherlands
3) Most of you study friends leave so it is appealing for you to leave to


At the moment I am in a train to Brussels for a meeting with my client. Again what is near….. I have realized it doesn’t matter were you live as long as you feel comfortable and sometimes are willing to travel for your work. So leaving is not a necessity but like most people after studying in Maastricht I started a new life in which I felt I had to leave Maastricht.

One thing is certain: leaving Maastricht makes you enjoy the city even more when you come back to visit it.

The process of recruitment: some thoughts

The market for hiring people is changing again. In the last few years, more people graduated than there were jobs. Nowadays you see the opposite: it is getting more and more difficult to hire the right people, as good candidates can choose from various offers. Consequently, organizations have to adjust the way (the process) of attracting people. A lot of companies don’t even have a good process for doing so. Why not? There are multiple reasons:

· It wasn’t necessary: potential people applied anyway
· People stayed longer at one job because the market wasn’t good enough to switch
· Many companies were busy downsizing rather than hiring people
· The recruitment process is seen as a supportive process, and as a result, gets less attention than the core process.

But now this has to change. If organization wants to grow and pick up with the market demand, they need to ‘attack’ more people. Furthermore, they need to be able to act quickly, to avoid that good candidates are ‘snatched away’ by competitors. The recruitment process needs to get more attention. Management starts asking questions like: were do we find good people, what is the score if you look at résumés received vs. interviews conducted, how many people got an offer? So the recruitment process has to be a lean and mean process with measurable deliverables and steering information.

Does all this mean that as a student you don’t have to work on building your résumé? No, of course not. Although the market is getting tighter, it is still important that you have done some extracurricular activities, especially as these will help you to develop yourself.
But what is now important to do and put on your resume and what not. For me there are no golden rules, except: make sure that you don’t lie and don’t make things better and more beautiful than they are. Remember that you can always meet a recruiter or someone who has studied at the same university. Consequently the person directly sees it if you have written down all kinds of things that in reality were slightly different or not true at all.

Like I said there are no golden rules for setting up a resume, but some tips:
· Give an expected end date of your studies so if a company is seeking people who can start at a certain date they may keep you in mind even is your graduation is over a year.
· Write down the most important things you did besides studying but don’t go overboard.
· Also look at the company were you are applying and adjust your resume to address certain strong points that are appealing to the specific company

Furthermore, to be successful in interviews, please take into account some tips. Most important: always be prepared when you go into a interview:
· Visit the website of the company or find information about the organization in other ways.
· If you have a name of a person you are going to speak with, Google the name so you may get some background information that can help you.
· Write down some questions you want to ask.
· Make notes during the interview to show your interest and to be able to review the interview afterwards.
· Last but not least make sure you have your own resume with you. By doing so you can easy answer any question and a company can see that you take the interview seriously.

Conclusion: the market is changing and companies really need new people. However this does not mean that you have to do your best to present yourself in the best possible way to the company of your choice.